Help with a Servd order
Ordered from a Servd venue in a storefront or through an AI assistant? Here is the fastest way to reach the right team without sharing sensitive payment data.
1. The venue handles the food order
The venue is the seller. Contact it through the tracking page or storefront for menu questions, preparation, delivery, pickup, cancellation, missing items, or refunds. Servd cannot decide those matters for the venue.
2. Servd handles the ordering platform
Contact Servd when a payment or tracking link does not open, an AI assistant reports a Servd tool error, the same confirmed order appears more than once, or you need help with a platform privacy request.
3. Send enough to identify the order — no secrets
Please include:
- The customer-facing order number, such as S-0001.
- The venue name and approximate order time.
- A short description or screenshot of the problem.
Never send:
- A full card number or CVV.
- Passwords or one-time verification codes.
- The signed cart confirmation token or idempotency key.
- More address or contact information than support needs.
Email servdme@gmail.com or message Servd on WhatsApp.
4. Privacy, deletion, and terms
The venue controls diner order data and Servd processes it to operate the order. Start access, correction, or deletion requests with the venue; Servd will assist it, subject to accounting and legal retention duties. Read the Privacy Policy and Terms of Service.