A reservation flow that reduces no-shows without annoying guests

No-shows are usually a communication problem before they are a customer problem. Confirm the date, time, party size, location, and cancellation policy in one concise message immediately after booking.

Give guests an easy next action

Send one reminder at a useful interval with clear buttons to confirm, change, or cancel. For peak slots or large groups, use a transparent deposit that is applied to the bill. Never hide the conditions in small print.

Track no-shows by service, party size, booking lead time, and channel. That evidence tells you where deposits help and where they only add friction.